Community Info

Career OpportunitiesBy-Mac CampgroundStay ConnectedSubmit a Service RequestEducation & TrainingConstruction & RenovationsFamily ServicesGrants for Community OrganizationsHealth ServicesProposed Dungate Community Forest Expansion2025-2029 Financial Plan Public ConsultationHousing StrategyEconomic DiversificationFoodCycler Pilot Project

Submit a Service Request

Home  /  Community Info  /  Submit a Service Request

Welcome to the District of Houston’s online portal for service requests, inquiries, and bylaw complaints. This platform is designed to help streamline the process, while enabling residents to track the status of their submissions.

How to Submit a Service Request

• Visit the Service Request Portal by clicking here.
• Create an account or login to your account. Please note, selecting to "continue as guest" will result in limited functionality and an inability to review previously submitted requests or inquiries. For the best experience, users are encouraged to create an account.
• Select the "Service Request" button and start your submission.
• Confirm your municipality by selecting “Canada,” “British Columbia,” and “District of Houston” from the list.
• Complete all prompted fields in the service request builder including contact details, location (if applicable), service request type & description, and any necessary documents/images (optional).
• Review the summary and submit your application.
• District staff will be in contact with you in the event that follow up is required.
• Log back into the portal at a later date to check the status of your submission.

Service Request Types Include the Following:

• Animal Control
• Burning Complaints
• Bylaw Complaints
• Cemetery General Inquiry
• Fire Code Complaint/Inquiry
• Garbage Inquiry
• General Inquiry
• Parks General Inquiry
• Property Tax
• Road General Inquiry
• Sidewalk General Inquiry
• Vandalism Report
• Wastewater & Water General Inquiry
• Winter Snow Inquiry

Benefits of an Electronic Reporting System:

• Track Progress - Monitor your submission through status updates;
• Communicate - Exchange comments with Municipal staff; and
• Save Time and Effort - Easy online process and instant submission;